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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Katie Leeson

September 12, 2023

5  out of  5 rating by Katie Leeson
"Jessie was so funny and made it really easy and explained everything very well"

Amanda V

July 15, 2023

5  out of  5 rating by Amanda V
"Wonderful people, very helpful!"

Elizabeth Martin

July 7, 2023

5  out of  5 rating by Elizabeth Martin
"I have worked with Scott for years, and he has always been very responsive to my insurance needs."

Gary Price

July 5, 2023

4  out of  5 rating by Gary Price
"Good company but I read they donate to woke causes so its hard to give 5 stars"

Brandy Nikkila

May 8, 2023

5  out of  5 rating by Brandy Nikkila
"Scott is very pleasant to work with. This was the first time I have experienced education and breakdown with how our policies benefit and cover our vehicles and properties. I can feel at ease knowing our best interests are valued by Scott and his amazing team. Thank you kindly😁"

Doug Morgan

April 21, 2023

5  out of  5 rating by Doug Morgan
"Excellent and prompt customer service! Scott and his staff are very responsive to our requests. For example we purchased a new truck and had the insurance and everything ready to go within a few hours. We've been with Scott for close to a year now and have been very happy with the service we have received."

Denise Allen

April 11, 2023

5  out of  5 rating by Denise Allen
"The staff at the State Farm office of Scott Carlson are always friendly and very helpful!"

Marnie n Rich Aaron

March 22, 2023

5  out of  5 rating by Marnie n Rich Aaron
"We highly recommend this State Farm office, staff is always friendly and willing to help."

Alysin Phillips

January 30, 2023

5  out of  5 rating by Alysin Phillips
"Feels like family every time I talk to Jesse! There is so much stress and worry in everyday life, but having my insurance through the Scott Carlson team has been a stress reliever! Helpful, friendly, all around great! 10/10 recommend!"

Milena M

January 27, 2023

5  out of  5 rating by Milena M
"Switched from Geico and saved over 50% and have better insurance, worked with Jessie and she was amazing! Highly recommend!"

Nancy Johnson

January 13, 2023

5  out of  5 rating by Nancy Johnson
"We're long time State Farm customers (almost 50 years) ... Scott and his team are great! They are very responsive and easy to work with!"

Zachary Cole

December 9, 2022

5  out of  5 rating by Zachary Cole
"I have always had unsurpassed customer service from Scott and his team. They are always very responsive and timely for any questions you may have. Scott goes the extra mile to ensure you actually understand your coverage. Highly recommend if you are new to the area or are just looking for a better insurance agent."

Michelle Bissonette

October 31, 2022

5  out of  5 rating by Michelle Bissonette
"Great agent and helpful staff. They look out for all my insurance needs."

Uprooted Black Hills

October 18, 2022

5  out of  5 rating by Uprooted Black Hills
"Arianna T. has been the best agent! She's always attentive to our needs, emails back promptly, and is very friendly. Best insurance experience we've ever had!"

Desiree Fatcheric

October 6, 2022

5  out of  5 rating by Desiree Fatcheric
"Wonderful experience and very kind people! Definitely recommend for car insurance! Thank you!"

Diane Bockwoldt

September 8, 2022

5  out of  5 rating by Diane Bockwoldt
"I have worked with Scott Carlson's office for almost three years. I have nothing but glowing accolades for both Scott and Adrianna. They are both professional and very helpful people. They are quick with replies via email, phone calls or texts. I would highly recommend this office for your insurance needs."

Yancey Bissonnette

September 8, 2022

5  out of  5 rating by Yancey Bissonnette
"Great Insurance agency. Always prompt, courteous, respectful. Rates were always competitive for SD."

Dustin Remme

August 4, 2022

5  out of  5 rating by Dustin Remme
"Great service and staff!"

Beau Voegeli

August 2, 2022

5  out of  5 rating by Beau Voegeli
"I have appreciated Scott’s ability to deliver information at my level of understanding. We have had some good conversations and I look forward to our future ones. State Farm and Scott have been great to collaborate with."

Solomon Halim

April 14, 2022

5  out of  5 rating by Solomon Halim
"I know Scott at least since 1995 . He was taking care of my clients when he was a claim adjustor for State Farm. If I ever move to Rapid City, I will certainly let Scott be my agent. Keep up the good work!!!"

Arlene Wilson

March 30, 2022

5  out of  5 rating by Arlene Wilson
"The Scott Carlson State Farm Insurance Agency went above and beyond my highest expectations!! They were very helpful in fulfilling my insurance needs and were also very friendly through the whole process!! I highly recommend their office to help with any insurance needs you may have. Thank you, Scott Carlson State Farm Insurance Agency staff!!!"

Karen Olson

December 17, 2021

5  out of  5 rating by Karen Olson
"Scott has been my insurance agent since 2008. He's the best. He keeps my policies current with any changes. He explains the policies and pricing to me in terms I can understand and then we together discuss any changes or additions. He understands my needs. Great service."

Marcus Mack

November 19, 2021

1  out of  5 rating by Marcus Mack
"I wouldn't touch statefarm with a 10ft pole. I was told months after the fact that the company dropped my homeowners insurance due to the frequency of claims that was caused by nature. I had 2 claims over the course of 6 months due to wind and hail but apparently that was too much"

Steve Cloninger

September 10, 2021

5  out of  5 rating by Steve Cloninger
"When I first called his office, I talked with Ariana who immediately started helping me get South Dakota insurance on my motorhome and vehicle. Nothing only did she get me immediate quotes, I followed through with the policies in a very short amount of time. After that, she insured that my old policies we’re canceled. The very best example a service is when State Farm sent me a refund check but I had my wife’s name on it as well in the bank would not except it. I asked Ariana if she had an 800 number that I could call State Farm, but instead she took it upon herself to get the matter resolved in a new check issued. Excellent service, excellent service! This is the office that you should call! Thank you Ariana!!!"

Alyson Schultz

July 28, 2021

5  out of  5 rating by Alyson Schultz
"Scott Carlson got back to me very quickly and was very helpful. He answered all of my questions and was willing to work with me."