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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexis Dike

August 15, 2025

5  out of  5
rating by Alexis Dike
"Amazing customer service, they were super helpful with all of my questions after I had an accident. 10 out of 10 recommend."
We responded:
"Alexis, Wow, thanks for the review. I am so glad you are happy with our customer service, and the fact you got all of your questions answered after your claim. 10 out of 10 recommendation from you is humbling for us. We appreciate that you took the time to share your experience, and look forward to helping you with your insurance and financial services in the future."
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Devan Tam-Noll

August 14, 2025

5  out of  5
rating by Devan Tam-Noll
"Had exceptional service! Adam was nice enough to help me understand the plan I was needing assistance setting up and emailed a quote to me so I can keep record for tomorrow when I return to start my plan. Though I initially came to converse with Scott, I am still very appreciative of the service I was assisted with. Very pleasant experience overall."
We responded:
"Thank you Devan for taking the time to share your experience. I am glad to hear that Adam was able to help you understand your plan and help set your plan up for you. We are a team here at Scott Carlson State Farm agency and my team is here to help when I am not able to. We are glad that you recognize and are appreciative of our service. We look forward to helping you in the future. Thanks again for the great review. "
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marilyn bentz

August 8, 2025

5  out of  5
rating by marilyn bentz
"Great pricing and service!"
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Cyndi

August 6, 2025

5  out of  5
rating by Cyndi
"Adam was fantastic! Explained everything very thoroughly! Would absolutely recommend him for anyone looking for home and auto insurance!"
We responded:
"Cyndi, Thanks for taking the time to recognize Adam at the Scott Carlson State Farm Agency. We appreciate that you would absolutely recommend him for home and auto insurance. We look forward to helping you in the future. "
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Jeffery Schweigerdt

August 4, 2025

5  out of  5
rating by Jeffery Schweigerdt
"Angie was great with helping me get the best price and coverage for my insurance needs. Everyone was great to deal with."
We responded:
"Mr. Schweigert, Thanks for taking time to give us a review. It great to hear that Angie did a great job helping you get a good price for your insurance needs. I look forward to showing you everything that State Farm has to offer in the future. We hope that you will see that we are more than just price, but a good value. Thanks again for the kind words and great review. "
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Ron Hauck

August 1, 2025

5  out of  5
rating by Ron Hauck
"The staff at Scott Carlson are the best! I can call any time and know that someone will answer and have a solution for my questions."
We responded:
"Thanks for the review Ron. We appreciate that you took the time to share your thoughts. We always try and be there for you to answer questions and offer solutions. We appreciate helping you and your family. Thanks again for the kind words and great review for the team. "
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Tammy Young

July 29, 2025

5  out of  5
rating by Tammy Young
"I've known Scott for year's! I was with State Farm when I moved back to SD. I changed providers and yearly Scott would reach out to review my policy. He is GREAT to work with! Very helpful, professional and are always looking for ways to save you money! He is prompt with emails! They offer great discounts, especially with insurance bundles. I highly recommend Scott Carlson-State Farm Insurance if you are looking for an insurance provider!"
We responded:
"Thank you Tammy for the review, we really appreciate hearing from all of our customers. I am glad we are able to help you and of course look forward to continuing to in the future. It has been great to be able to earn your business again, welcome back. We appreciate that you took the time to give us a review. "
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Ken Wrede

July 28, 2025

5  out of  5
rating by Ken Wrede
"Scott Carlson Agency has always been very responsive and good to us."
We responded:
"Ken, Thanks for your kind words and review. It has been great working with your family over the years. We appreciate the opportunity to help you and never take for granted that you have many options. We appreciate that you took the time to give us a review and look forward to working for you for many more years."
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Nathan McMillin

July 25, 2025

5  out of  5
rating by Nathan McMillin
"Scott is very knowledgeable and always looking out for the best interest of the costumers. He doesn’t pressure you in to anything and try to get the best deal for you"
We responded:
"Thanks for sharing your experience with our office. I appreciate the feedback and am glad you fee that we have your best interest in mind when we make recommendations. Thanks for allowing us to help and the 5 Star Review."
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Brian

July 4, 2025

5  out of  5
rating by Brian
"Two thumbs up for Scott Carlson and the entire family at State Farm Insurance, Rapid City South Dakota. I've been with them since 2021. I really like the fact that you can walk into their office anytime and chat with them. I've received very good service since 2021. 👍👍"
We responded:
"Brian, Thanks for the two thumbs up and the 5 Star review for the whole family here at Scott Carlson State Farm in Rapid City. We appreciate it. We are here to help no matter if it is a call, E mail, text, and especially when you walk into the office. We strive to be there for you when you need us. We look forward to many more years of helping you. Thanks again for the kind words. "
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Lisa Encke

July 1, 2025

5  out of  5
rating by Lisa Encke
"Angie was extremely helpful in assisting my family with first time homeowners insurance. She took time to answer our questions and thoroughly explain our policy. She is very knowledgeable and kind. She was even willing to go through all the specifics of our new house a second time to make sure everything was listed correctly and then ran it for an updated quote. Thank you for your excellent service!"
We responded:
"Lisa, Thanks for taking the time to share your experience with the Scott Carlson State Farm Agency. We appreciate that you left a review. I am excited that your experience with Angie was positive. Being a first time homeowner is exciting and full of lots of new experiences. We always take the time to explain your coverages, options, and answer questions. We look forward to helping you in the future. Thanks again for the kind words and review. "
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Kenneth Hutton

June 28, 2025

5  out of  5
rating by Kenneth Hutton
"Angie and Scott and the new trainee were very helpful. I appreciate their efforts"
We responded:
"Thanks for taking the time to give us a review. We appreciate it. I am glad that Angie and Adam were able to help you. We strive to make sure that we are helping you with every interaction. Thank you again for the positive review. "
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Christena Lunsford

June 24, 2025

5  out of  5
rating by Christena Lunsford
"This office has been so helpful with all our insurance needs. They review our policies with us annually. We have never had service like this! We would wholly recommend them!"
We responded:
"Christena, Thanks for the 5 star review. I appreciate that you took the time to recognize our office. I am also grateful that you recognize our review process. Its important to review your accounts to be sure that we are keeping up with changes in your life. We strive to give all of our clients the same experience you ae receiving. Thanks again for recommending the Scott Carlson agency. "
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Toni Pochat

June 6, 2025

5  out of  5
rating by Toni Pochat
"Needed new car insurance and decided to go with state farm. Angie Tonderum was absolutely amazing. Such a easy process. Will definitely recommend her to anyone looking for new insurance. Thank you so much."
We responded:
"Toni, Thanks for taking the time to acknowledge our office and Angie Tonderum. I am so glad you had an amazing experience with her. All of my team members strive to give you this amazing experience. Welcome to State Farm and thanks again for the kind words and the good review. "
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Jeannie Stafford-Wright (Jen)

June 4, 2025

5  out of  5
rating by Jeannie Stafford-Wright (Jen)
"Thank you so much"
We responded:
"Jeannie, Thanks for the 5 Star review we appreciate it. I am glad we were able to help you. Welcome to the Black Hills. We are here to help you with your insurance and financial service needs. I look forward to meeting you soon. "
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Les Alderson

June 3, 2025

5  out of  5
rating by Les Alderson
"I was able to walk in and get car insurance, with no hassle They seem to care and get me the best rate they could and explain the process."
We responded:
"Thanks for the kind words and great review. We appreciate that you took time to recognize our office. I am glad you were able to take care of your car insurance without a hassle. We do care about our customers and know that you could have chosen many other companies and agencies. We appreciate you chose us and look forward helping you in the future. Thanks again for the review. "
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Denise Allen

May 30, 2025

5  out of  5
rating by Denise Allen
"The staff at the State Farm office of Scott Carlson are always friendly and very helpful!"
We responded:
"Thank you for the great review. It has been great to work with you over the years. I appreciate your loyalty to our office. I think we have a great team here at Scott Carlson State Farm and hope that we are always friendly and helpful. Thanks again for the kind words and we look forward to helping you in the future. Please stop in when you are in Rapid City I would love to see you.?"
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Jeri Burns

May 20, 2025

5  out of  5
rating by Jeri Burns
"Great service getting a lot of details in place for my new insurance."
We responded:
"Thank you for the kind review Jeri. I appreciate that you took the time to recognize Bennett's efforts to explain all of the details. We are excited to be able to help you with your insurance needs. "
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Marley Graff

May 16, 2025

5  out of  5
rating by Marley Graff
"Angie was very communicative & easy to talk to! Being new to homeowner ship & the whole world of insurance, Angie was patient & super helpful with any questions we had. She made this easy!"
We responded:
"Thanks for the review Marley. I am excited for you to get into your new home. Thanks for taking time to recognize Angie for helping you understand the process. My whole team is here to help you. "
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Denise Bunn

May 8, 2025

5  out of  5
rating by Denise Bunn
"Scott Carlson and his secretaries are always helpful and have been great. I would recommend them to anybody who is looking for a new insurance company or agent. They've been wonderful with helping me with my mother's account when no one else seemed to pick up where they should have and helped me out.I appreciate them very much"
We responded:
"Denise, Thank you for the feedback. I am glad my team was able to help you out and you would recommend us to others. Thanks again for the review and feedback. "
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Karen Proell

April 21, 2025

5  out of  5
rating by Karen Proell
"Angie Tonderum is a great customer service representative. She did an awesome job of quoting both homeowners and auto insurance for me. Both policies are now in place and she saved me a few hundred dollars by changing to State Farm.😊"
We responded:
"Karen, Thank you for sharing your experience with our office. I am excited to hear that Angie is a great customer service rep. We are glad we could help and its a bonus that we had competitive rates. We look forward to working with you in the future. "
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Rebecca Leeds

April 15, 2025

5  out of  5
rating by Rebecca Leeds
"I walked in with no appointment needed .It was very easy getting my home owners and car insurance set up."
We responded:
"Thanks for the review. I appreciate the feedback. It is great that we were able to take care of you on the spot. We try and help as quickly and efficiently as possible. I am glad we could help. Thanks for the kind words and the great review. "
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Nathan Kleege

April 14, 2025

5  out of  5
rating by Nathan Kleege
"Good customer service"
We responded:
"Nathan, Thanks for taking the time to give us a 5 Star review. We are excited we gave you the good customer service you deserve. We strive that we give you a the exceptional service level you deserve. We look forward to working with you in the future. Thanks again for taking the time to give us the feedback. "
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J B

April 9, 2025

5  out of  5
rating by J B
"Scott and his team are true customer service people, they helped me out tremendously and I recommend them to everyone."
We responded:
"Thanks for the great review and kind words. I am glad we were able to help you and that my team has given you the true customer service that you deserve. Good luck in your future and thanks again for the kind words"
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Linda Wehner Van Vlack

April 2, 2025

5  out of  5
rating by Linda Wehner Van Vlack
"Angie and Scott were super kind, helpful and thorough with all our insurance! Thanks so much!"
We responded:
"Linda, It was great working with you on Monday. I was glad we were able to take care of you. You were very patient with us, and Angie and I appreciate that. We hopefully had a few laughs along the way. Thanks for choosing us, it means a lot to me and my team. Thanks for the kind words and leaving us a review. "