Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Barb Kusler

Barb Kusler

March 28, 2025

5  out of  5
rating by Barb Kusler
"We worked with Angie to set up insurance policies after huge rate increases with our former insurance company. What a pleasure it was to do business with Scott Carlson State Farm office! Angie was very knowledgeable and so pleasant. The biggest plus is the amount of money we saved. Can’t go wrong with State Farm."
We responded:
"Hello Barb, Thanks for taking the time to leave us a review. I am so glad you had a good experience with Scott Carlson State Farm. Angie and all of our team are here to help. I am glad she was knowledgeable and pleasant. Thank you for thinking of us for your insurance needs and also for the kind words and 5 star review. We look forward to working with you. "
Profile photo of Savage Mami

Savage Mami

March 24, 2025

5  out of  5
rating by Savage Mami
"I love the service received today . Everything was quick and easy ."
We responded:
"Thanks for the 5 star review. We work hard to make your insurance experience is quick and easy. We appreciate your kind words. "
Profile photo of Alfa DS

Alfa DS

March 20, 2025

5  out of  5
rating by Alfa DS
"Me fui contenta despues de la gran atención que tuvo angie tonderum"
We responded:
"Thanks for the great review and recognizing Angie. My entire team is here to give you the first class service you deserve. I look forward to working with you in the future. "
Profile photo of Ty Hiatt

Ty Hiatt

March 16, 2025

5  out of  5
rating by Ty Hiatt
"Great people to work with. Very prompted and knowledgeable"
We responded:
"Thanks for the review Ty. We appreciate that you took the time to recognize our team. it was great to work with you and I hope we can work with your family in the future. Thanks again for the 5 Star review. "
Profile photo of Karen Woods

Karen Woods

March 5, 2025

5  out of  5
rating by Karen Woods
"It was a great experience working with Angie on our new auto and home insurance. We look forward to continuing work with you when needed."
We responded:
"Thanks for the kind words and review. We are excited to work with you moving forward. I am so thankful that you had a great experience working with Angie for your new home and auto insurance. Welcome to our agency and please know you can always reach us. Thanks again for taking the time to recognize my fantastic team. "
Profile photo of M V

M V

March 4, 2025

5  out of  5
rating by M V
"Angie took good care of me and answered all my questions and had great advice for me on adding a few things to our policies."
We responded:
"Thanks M V I appreciate the 5 Star Review. I am excited that Angie took the time to answer all your questions and gave advice on a few things. Our office is here to educate you on options and give you the information needed to make an informed decision that fits your family. Thanks again for sharing your experience. "
Profile photo of Marilyn Larson

Marilyn Larson

February 26, 2025

5  out of  5
rating by Marilyn Larson
"Talked to Jesse today. She was very sweet and followed up immediately with what she said she would do! appreciate that!!!"
We responded:
"Thanks for recognizing Jessie's customer service, we appreciate it. I am glad she followed up and followed through on what she said she would do. We appreciate the kind words and the great review. "
Profile photo of Kevin Sukraw

Kevin Sukraw

February 26, 2025

5  out of  5
rating by Kevin Sukraw
"Angie spent a lot of time working with me on multiple aspects. Very helpful"
We responded:
"Thanks for the feedback Kevin. I appreciate you recognizing Angie for spending the time to work with you. I am glad she was helpful. I appreciate that you choose our office to work with over the years. "
Profile photo of Araru P

Araru P

February 14, 2025

5  out of  5
rating by Araru P
"Great customer service! Angie is wonderful! Thank you!"
We responded:
"Araru, Thanks for the 5 Star Review. We appreciate the feedback. It is great to hear that Angie is giving great customer service, my whole team is wonderful. We look forward to working with you in the future. Thanks again for sharing the kind words."
Profile photo of Kelby Wilson

Kelby Wilson

February 12, 2025

5  out of  5
rating by Kelby Wilson
"Bennett was extremely helpful and was able to get the policy I needed at a rate I could afford!"
We responded:
"Thanks for the kind words and 5 Star review Kelby. I am glad that Bennet was helpful and able to fit the policy to your needs. We look forward to helping you in the future. Thanks again for the great review."
Profile photo of Gonggui Lin

Gonggui Lin

February 12, 2025

5  out of  5
rating by Gonggui Lin
"Julianna did good job,thank you for her help"
We responded:
"Thanks Gonggui for the great review. Juli and all of our teamwork hard to do a great job of customer service for our clients. I am so glad that you recognized her for helping. We look forward to helping you in the future. Thanks again for the review. "
Profile photo of Kevin Wu

Kevin Wu

February 11, 2025

5  out of  5
rating by Kevin Wu
"The angie is very patient. Thank you for her service."
We responded:
"Thanks Kevin for the kind words. I am glad that Angie was able to help and make sure you were taken care of. We appreciate that you shared your experience. We look forward to helping you in the future. "
Profile photo of Roger Severson

Roger Severson

February 10, 2025

5  out of  5
rating by Roger Severson
"Excellent, personal, friendly service. Angie Tonderum (agent) helped us out greatly. Very informative."
We responded:
"It was great to see you yesterday. We’re honored by your positive feedback, and glad that Angie provided excellent, personal and friendly service! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Dennis Merkel

Dennis Merkel

February 4, 2025

5  out of  5
rating by Dennis Merkel
"Awesome job! It’s always so much fun working with your staff and team. There’s not enough words that describe how amazing it is to have you as our agency for all of our needs."
We responded:
"Mr. Merkel, Thanks for the feedback. This means a lot coming from a 20 year client. We always try and provide the best possible service and I am so excited that you recognized my team. I look forward to a continued long relationship with your family and ours here at Scott Carlson State Farm. "
Profile photo of Diana McNenny

Diana McNenny

January 31, 2025

5  out of  5
rating by Diana McNenny
"Return call promptly, very helpful, able to get everything done over the phone and online. Appreciated my time!"
We responded:
"Diana, Thanks for the 5 Star Review. We appreciate the feedback. We strive to be prompt, helpful, and efficient in the use of your time. We are always here to help no mater if you drop in, call in, or click in. Thanks again for the kind words."
Profile photo of อุษณีย์ แสงภักดี

อุษณีย์ แสงภักดี

December 30, 2024

5  out of  5
rating by อุษณีย์ แสงภักดี
"Very good service Angie Tonderum she supper nice I recommend her 👍"
We responded:
"We’re thankful for your feedback! Angie and all of our team are here to help. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of g k

g k

December 23, 2024

5  out of  5
rating by g k
"Bennet Pinson provided superior assistance when I met with him to transfer my auto and renter's insurance after I moved. He is very knowledgeable, personable, professional and fun to work with. I highly reccommend this agent if you are looking for quality comprehensive service."
We responded:
"We’re honored by your positive feedback! I am excited you felt that Bennett provided superior assistance. I am glad you highly recommend us. We look forward to continuing to provide you with great service! "
Profile photo of Christine

Christine

December 17, 2024

5  out of  5
rating by Christine
"Thank you so much Bennett for helping me with getting my quotes and finally deciding on becoming a member."
We responded:
"Thank you for the 5 Star Review. We appreciate it. I am glad that Bennett took care of you. We appreciate that you recognized him. We look forward to giving you the best value in the future. "
Profile photo of Richard Trapp

Richard Trapp

December 13, 2024

5  out of  5
rating by Richard Trapp
"Awesome"
We responded:
"RIchard, Thanks a lot for the 5 Star Review. It is a pleasure working with you and we are excited that you chose my office and State Farm. We look forward to being your good neighbor for years to come "
Profile photo of Alycia Cullum

Alycia Cullum

December 11, 2024

5  out of  5
rating by Alycia Cullum
"We had an amazing experience with Angie! She was very knowledgeable and relatable. She made it easy to get the insurance coverage we were looking for!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Ziver Akkus

Ziver Akkus

November 27, 2024

5  out of  5
rating by Ziver Akkus
"This company definitely needs such personnel, she was very helpful and showed the transactions in great detail, thank you very much, we are grateful ANGIE TONDERUM"
We responded:
"Ziver, Thanks for the kind words and sharing your experience with our office and Angie. I am glad you found her service helpful and detailed. We appreciate the fact you shared your experience. We look forward to showing you this level of caring service in each of our interactions in the future. Thanks again got the kind words. "
Profile photo of Judith Kennepohl

Judith Kennepohl

November 19, 2024

5  out of  5
rating by Judith Kennepohl
"I was so happy with my experience at Scott Carlson State Farm. Angie was awesome! She was very knowledgeable and helpful. She went out of her way to help me, and answered all of my questions. I have been a State Farm customer for many years. They have always given me excellent customer service! It is great to know that I have found another great State Farm office here in Rapid City!"
We responded:
"Judith, Thanks for the review. It is exciting to hear that you have been a State Farm Customer for so many years. We are glad you found our office. It is great to hear that Angie went out of her way to help you and answer your questions through the process of getting settled in the Rapid City area. Welcome to the area and thanks again for choosing our office and giving us a review."
Profile photo of Kathy Herrera

Kathy Herrera

November 15, 2024

5  out of  5
rating by Kathy Herrera
"My home insurance went up $1000 so I called State Farm and talked to Angie Tonderum and she was so helpful and patient with me! Lowered my home insurance by $800! So happy! I highly recommend her at Scott Carlson State Farm! Very nice and friendly!! Thank you Angie!!"
We responded:
"Kathy, Thanks for the great review and kind words. I am excited Angie was helpful, patient, and friendly. We strive to provide this to all of our customers. We can't promise that we will always be the lowest price, we will always offer you the best value and the world class customer service you deserve. Welcome to our agency and thanks again for the kind words. "
Profile photo of Gloria Grimm

Gloria Grimm

November 15, 2024

5  out of  5
rating by Gloria Grimm
"Working with Jessie was wonderful! She was referred to me and was so knowledgeable and pleasant to work with!"
We responded:
"Thanks Gloria for the kind words. Jessie and all of the team here at Scott Carlson State Farm love working with our customers, and yes she is wonderful. I am glad you had a great experience. It is also great to hear that your were referred to us by a current client, this is the best compliment we can get. We look forward to working with you in the future and thanks again for sharing your experience with our office. "
Profile photo of Dylan Price

Dylan Price

November 13, 2024

5  out of  5
rating by Dylan Price
"One of the best and inviting offices I've ever seen! This team rocks! Worked with most of the people in Scott's office at one time or another, and with every single person I left with a smile on my face!!!"
We responded:
"Thanks for the feedback and the great review. We are glad that we are able to put a smile on your face when we get the opportunity to interact with you. Hopefully we will continue to keep you smiling in the future. Thanks again for your review and sharing your experience with our office. "