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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kenneth Hutton

June 28, 2025

5  out of  5
rating by Kenneth Hutton
"Angie and Scott and the new trainee were very helpful. I appreciate their efforts"
We responded:
"Thanks for taking the time to give us a review. We appreciate it. I am glad that Angie and Adam were able to help you. We strive to make sure that we are helping you with every interaction. Thank you again for the positive review. "
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Tammy Young

June 25, 2025

5  out of  5
rating by Tammy Young
"I've known Scott for year's! I was with State Farm when I moved back to SD. I changed providers and yearly Scott would reach out to review my policy. He is GREAT to work with! Very helpful, professional and are always looking for ways to save you money! He is prompt with emails! They offer great discounts, especially with insurance bundles. I highly recommend Scott Carlson-State Farm Insurance if you are looking for an insurance provider!"
We responded:
"Thank you Tammy for the review, we really appreciate hearing from all of our customers. I am glad we are able to help you and of course look forward to continuing to in the future. It has been great to be able to earn your business again, welcome back. We appreciate that you took the time to give us a review. "
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Christena Lunsford

June 24, 2025

5  out of  5
rating by Christena Lunsford
"This office has been so helpful with all our insurance needs. They review our policies with us annually. We have never had service like this! We would wholly recommend them!"
We responded:
"Christena, Thanks for the 5 star review. I appreciate that you took the time to recognize our office. I am also grateful that you recognize our review process. Its important to review your accounts to be sure that we are keeping up with changes in your life. We strive to give all of our clients the same experience you ae receiving. Thanks again for recommending the Scott Carlson agency. "
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Toni Pochat

June 6, 2025

5  out of  5
rating by Toni Pochat
"Needed new car insurance and decided to go with state farm. Angie Tonderum was absolutely amazing. Such a easy process. Will definitely recommend her to anyone looking for new insurance. Thank you so much."
We responded:
"Toni, Thanks for taking the time to acknowledge our office and Angie Tonderum. I am so glad you had an amazing experience with her. All of my team members strive to give you this amazing experience. Welcome to State Farm and thanks again for the kind words and the good review. "
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Jeannie Stafford-Wright (Jen)

June 4, 2025

5  out of  5
rating by Jeannie Stafford-Wright (Jen)
"Thank you so much"
We responded:
"Jeannie, Thanks for the 5 Star review we appreciate it. I am glad we were able to help you. Welcome to the Black Hills. We are here to help you with your insurance and financial service needs. I look forward to meeting you soon. "
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Les Alderson

June 3, 2025

5  out of  5
rating by Les Alderson
"I was able to walk in and get car insurance, with no hassle They seem to care and get me the best rate they could and explain the process."
We responded:
"Thanks for the kind words and great review. We appreciate that you took time to recognize our office. I am glad you were able to take care of your car insurance without a hassle. We do care about our customers and know that you could have chosen many other companies and agencies. We appreciate you chose us and look forward helping you in the future. Thanks again for the review. "
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Denise Allen

May 30, 2025

5  out of  5
rating by Denise Allen
"The staff at the State Farm office of Scott Carlson are always friendly and very helpful!"
We responded:
"Thank you for the great review. It has been great to work with you over the years. I appreciate your loyalty to our office. I think we have a great team here at Scott Carlson State Farm and hope that we are always friendly and helpful. Thanks again for the kind words and we look forward to helping you in the future. Please stop in when you are in Rapid City I would love to see you.?"
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Jeri Burns

May 20, 2025

5  out of  5
rating by Jeri Burns
"Great service getting a lot of details in place for my new insurance."
We responded:
"Thank you for the kind review Jeri. I appreciate that you took the time to recognize Bennett's efforts to explain all of the details. We are excited to be able to help you with your insurance needs. "
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Marley Graff

May 16, 2025

5  out of  5
rating by Marley Graff
"Angie was very communicative & easy to talk to! Being new to homeowner ship & the whole world of insurance, Angie was patient & super helpful with any questions we had. She made this easy!"
We responded:
"Thanks for the review Marley. I am excited for you to get into your new home. Thanks for taking time to recognize Angie for helping you understand the process. My whole team is here to help you. "
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Denise Bunn

May 8, 2025

5  out of  5
rating by Denise Bunn
"Scott Carlson and his secretaries are always helpful and have been great. I would recommend them to anybody who is looking for a new insurance company or agent. They've been wonderful with helping me with my mother's account when no one else seemed to pick up where they should have and helped me out.I appreciate them very much"
We responded:
"Denise, Thank you for the feedback. I am glad my team was able to help you out and you would recommend us to others. Thanks again for the review and feedback. "
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Karen Proell

April 21, 2025

5  out of  5
rating by Karen Proell
"Angie Tonderum is a great customer service representative. She did an awesome job of quoting both homeowners and auto insurance for me. Both policies are now in place and she saved me a few hundred dollars by changing to State Farm.😊"
We responded:
"Karen, Thank you for sharing your experience with our office. I am excited to hear that Angie is a great customer service rep. We are glad we could help and its a bonus that we had competitive rates. We look forward to working with you in the future. "
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Rebecca Leeds

April 15, 2025

5  out of  5
rating by Rebecca Leeds
"I walked in with no appointment needed .It was very easy getting my home owners and car insurance set up."
We responded:
"Thanks for the review. I appreciate the feedback. It is great that we were able to take care of you on the spot. We try and help as quickly and efficiently as possible. I am glad we could help. Thanks for the kind words and the great review. "
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Nathan Kleege

April 14, 2025

5  out of  5
rating by Nathan Kleege
"Good customer service"
We responded:
"Nathan, Thanks for taking the time to give us a 5 Star review. We are excited we gave you the good customer service you deserve. We strive that we give you a the exceptional service level you deserve. We look forward to working with you in the future. Thanks again for taking the time to give us the feedback. "
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J B

April 9, 2025

5  out of  5
rating by J B
"Scott and his team are true customer service people, they helped me out tremendously and I recommend them to everyone."
We responded:
"Thanks for the great review and kind words. I am glad we were able to help you and that my team has given you the true customer service that you deserve. Good luck in your future and thanks again for the kind words"
Profile photo of Linda Wehner Van Vlack

Linda Wehner Van Vlack

April 2, 2025

5  out of  5
rating by Linda Wehner Van Vlack
"Angie and Scott were super kind, helpful and thorough with all our insurance! Thanks so much!"
We responded:
"Linda, It was great working with you on Monday. I was glad we were able to take care of you. You were very patient with us, and Angie and I appreciate that. We hopefully had a few laughs along the way. Thanks for choosing us, it means a lot to me and my team. Thanks for the kind words and leaving us a review. "
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TL2659

March 31, 2025

5  out of  5
rating by TL2659
"Overall great experience. Angie was very pleasant, friendly and very knowledgeable. Explained everything in great detail. Highly recommend!!"
We responded:
"TL2659, Thanks for taking the time to mention our office and Angie. I am excited that you had a great overall experience in our office. Angie and the rest of our team here at Scott Carlson State Farm Insurance is knowledgeable and friendly. Thanks for recommending us and sharing your thoughts with a 5 Star Review. "
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Barb Kusler

March 28, 2025

5  out of  5
rating by Barb Kusler
"We worked with Angie to set up insurance policies after huge rate increases with our former insurance company. What a pleasure it was to do business with Scott Carlson State Farm office! Angie was very knowledgeable and so pleasant. The biggest plus is the amount of money we saved. Can’t go wrong with State Farm."
We responded:
"Hello Barb, Thanks for taking the time to leave us a review. I am so glad you had a good experience with Scott Carlson State Farm. Angie and all of our team are here to help. I am glad she was knowledgeable and pleasant. Thank you for thinking of us for your insurance needs and also for the kind words and 5 star review. We look forward to working with you. "
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Savage Mami

March 24, 2025

5  out of  5
rating by Savage Mami
"I love the service received today . Everything was quick and easy ."
We responded:
"Thanks for the 5 star review. We work hard to make your insurance experience is quick and easy. We appreciate your kind words. "
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Alfa DS

March 20, 2025

5  out of  5
rating by Alfa DS
"Me fui contenta despues de la gran atención que tuvo angie tonderum"
We responded:
"Thanks for the great review and recognizing Angie. My entire team is here to give you the first class service you deserve. I look forward to working with you in the future. "
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Ty Hiatt

March 16, 2025

5  out of  5
rating by Ty Hiatt
"Great people to work with. Very prompted and knowledgeable"
We responded:
"Thanks for the review Ty. We appreciate that you took the time to recognize our team. it was great to work with you and I hope we can work with your family in the future. Thanks again for the 5 Star review. "
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Karen Woods

March 5, 2025

5  out of  5
rating by Karen Woods
"It was a great experience working with Angie on our new auto and home insurance. We look forward to continuing work with you when needed."
We responded:
"Thanks for the kind words and review. We are excited to work with you moving forward. I am so thankful that you had a great experience working with Angie for your new home and auto insurance. Welcome to our agency and please know you can always reach us. Thanks again for taking the time to recognize my fantastic team. "
Profile photo of M V

M V

March 4, 2025

5  out of  5
rating by M V
"Angie took good care of me and answered all my questions and had great advice for me on adding a few things to our policies."
We responded:
"Thanks M V I appreciate the 5 Star Review. I am excited that Angie took the time to answer all your questions and gave advice on a few things. Our office is here to educate you on options and give you the information needed to make an informed decision that fits your family. Thanks again for sharing your experience. "
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Marilyn Larson

February 26, 2025

5  out of  5
rating by Marilyn Larson
"Talked to Jesse today. She was very sweet and followed up immediately with what she said she would do! appreciate that!!!"
We responded:
"Thanks for recognizing Jessie's customer service, we appreciate it. I am glad she followed up and followed through on what she said she would do. We appreciate the kind words and the great review. "
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Kevin Sukraw

February 26, 2025

5  out of  5
rating by Kevin Sukraw
"Angie spent a lot of time working with me on multiple aspects. Very helpful"
We responded:
"Thanks for the feedback Kevin. I appreciate you recognizing Angie for spending the time to work with you. I am glad she was helpful. I appreciate that you choose our office to work with over the years. "
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Araru P

February 14, 2025

5  out of  5
rating by Araru P
"Great customer service! Angie is wonderful! Thank you!"
We responded:
"Araru, Thanks for the 5 Star Review. We appreciate the feedback. It is great to hear that Angie is giving great customer service, my whole team is wonderful. We look forward to working with you in the future. Thanks again for sharing the kind words."