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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Alysin Phillips

January 30, 2023

5  out of  5 rating by Alysin Phillips
"Feels like family every time I talk to Jesse! There is so much stress and worry in everyday life, but having my insurance through the Scott Carlson team has been a stress reliever! Helpful, friendly, all around great! 10/10 recommend!"

Milena M

January 27, 2023

5  out of  5 rating by Milena M
"Switched from Geico and saved over 50% and have better insurance, worked with Jessie and she was amazing! Highly recommend!"

Nancy Johnson

January 13, 2023

5  out of  5 rating by Nancy Johnson
"We're long time State Farm customers (almost 50 years) ... Scott and his team are great! They are very responsive and easy to work with!"


December 31, 2022

5  out of  5 rating by Brian
"Love my State Farm insurance on all my vehicles 👍. Always a good experience going in there office and talking with everyone. Super nice and very helpful people. Two thumbs up for everyone at Scott Carlson State Farm in Rapid City👍👍."

Zachary Cole

December 9, 2022

5  out of  5 rating by Zachary Cole
"I have always had unsurpassed customer service from Scott and his team. They are always very responsive and timely for any questions you may have. Scott goes the extra mile to ensure you actually understand your coverage. Highly recommend if you are new to the area or are just looking for a better insurance agent."

Michelle Bissonette

October 31, 2022

5  out of  5 rating by Michelle Bissonette
"Great agent and helpful staff. They look out for all my insurance needs."

Uprooted Black Hills

October 18, 2022

5  out of  5 rating by Uprooted Black Hills
"Arianna T. has been the best agent! She's always attentive to our needs, emails back promptly, and is very friendly. Best insurance experience we've ever had!"

Desiree Fatcheric

October 6, 2022

5  out of  5 rating by Desiree Fatcheric
"Wonderful experience and very kind people! Definitely recommend for car insurance! Thank you!"

Diane Bockwoldt

September 8, 2022

5  out of  5 rating by Diane Bockwoldt
"I have worked with Scott Carlson's office for almost three years. I have nothing but glowing accolades for both Scott and Adrianna. They are both professional and very helpful people. They are quick with replies via email, phone calls or texts. I would highly recommend this office for your insurance needs."

Yancey Bissonnette

September 8, 2022

5  out of  5 rating by Yancey Bissonnette
"Great Insurance agency. Always prompt, courteous, respectful. Rates were always competitive for SD."

Dustin Remme

August 4, 2022

5  out of  5 rating by Dustin Remme
"Great service and staff!"

Beau Voegeli

August 2, 2022

5  out of  5 rating by Beau Voegeli
"I have appreciated Scott’s ability to deliver information at my level of understanding. We have had some good conversations and I look forward to our future ones. State Farm and Scott have been great to collaborate with."

Solomon Halim

April 14, 2022

5  out of  5 rating by Solomon Halim
"I know Scott at least since 1995 . He was taking care of my clients when he was a claim adjustor for State Farm. If I ever move to Rapid City, I will certainly let Scott be my agent. Keep up the good work!!!"

Arlene Wilson

March 30, 2022

5  out of  5 rating by Arlene Wilson
"The Scott Carlson State Farm Insurance Agency went above and beyond my highest expectations!! They were very helpful in fulfilling my insurance needs and were also very friendly through the whole process!! I highly recommend their office to help with any insurance needs you may have. Thank you, Scott Carlson State Farm Insurance Agency staff!!!"

Karen Olson

December 17, 2021

5  out of  5 rating by Karen Olson
"Scott has been my insurance agent since 2008. He's the best. He keeps my policies current with any changes. He explains the policies and pricing to me in terms I can understand and then we together discuss any changes or additions. He understands my needs. Great service."

Marcus Mack

November 19, 2021

1  out of  5 rating by Marcus Mack
"I wouldn't touch statefarm with a 10ft pole. I was told months after the fact that the company dropped my homeowners insurance due to the frequency of claims that was caused by nature. I had 2 claims over the course of 6 months due to wind and hail but apparently that was too much"

Steve Cloninger

September 10, 2021

5  out of  5 rating by Steve Cloninger
"When I first called his office, I talked with Ariana who immediately started helping me get South Dakota insurance on my motorhome and vehicle. Nothing only did she get me immediate quotes, I followed through with the policies in a very short amount of time. After that, she insured that my old policies we’re canceled. The very best example a service is when State Farm sent me a refund check but I had my wife’s name on it as well in the bank would not except it. I asked Ariana if she had an 800 number that I could call State Farm, but instead she took it upon herself to get the matter resolved in a new check issued. Excellent service, excellent service! This is the office that you should call! Thank you Ariana!!!"

Alyson Schultz

July 28, 2021

5  out of  5 rating by Alyson Schultz
"Scott Carlson got back to me very quickly and was very helpful. He answered all of my questions and was willing to work with me."

Jordan Dick

May 12, 2021

5  out of  5 rating by Jordan Dick
"Scott and his team were great. They were very helpful with a hail claim that I had last year. I always felt they had my best interest in mind."

Lisa W

March 25, 2021

5  out of  5 rating by Lisa W
"Scott is the best insurance agent in the area. We switched from USAA to State Farm for better rates and customer service. A couple of times I mixed up our meet times and he accommodated us on both mix ups. He's easy to talk with and genuinely cares about you and your family. In comparison to online and other local insurance companies, Scott beats them in relationships, better rates, and customer service. I highly recommend!"

Jolene Brown

February 10, 2021

5  out of  5 rating by Jolene Brown
"Scott Carlson's team is great. I worked with Arianna and she was very friendly and professional. She was able to get me a better rate on my car insurance for the same coverage. I highly recommend them to anyone looking for insurance!"

Rob Burd

February 1, 2021

5  out of  5 rating by Rob Burd
"Scott has been a blessing to me since 2004 and has shown compassion, respect, understanding and a genuine concern for my wants and needs regarding insurance and what’s best for me. He has gone above and way beyond to help me during stressful times and challenges that came my way. His office staff also showed the same qualities over the years."

Suzie Whitesell

December 16, 2020

5  out of  5 rating by Suzie Whitesell
"Scott was fantastic on helping us with our claim. He gave me great suggestions and was amazing to work with. I would highly recommend him and his staff."

Tammy Young

December 9, 2020

5  out of  5 rating by Tammy Young
"Scott is GREAT to work with! Very helpful and are always looking for ways to save you money! He is prompt with emails! They offer great discounts, especially with insurance bundles. I highly recommend Scott Carlson-State Farm Insurance if you are looking for an insurance provider!"

Willie White

July 30, 2020

5  out of  5 rating by Willie White
"Very helpful and convenient. My agent Jessie went out of her way to transfer all my paperwork."