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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Terrie Keyser

Terrie Keyser

December 22, 2025

5  out of  5
rating by Terrie Keyser
"Appreciated both Julie and Angie's great customer service helping me with Renter's insurance policy I needed help with."
We responded:
"Terrie, Thanks for the great review and sharing your experience with Jili and Angie in our office. We are so glad that your experience with both of them was great. We are here to help with your Renters, Auto, Life or any other insurances needs you may have. Thanks again for the kind words and 5 Star Review. "
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Jennifer Vogel

December 22, 2025

5  out of  5
rating by Jennifer Vogel
"Angie is always so helpful with any questions or issues that I may have. It’s very much appreciated! Thank you!"
We responded:
"Jennifer, Thanks for taking the time to share your experience with Angie in my office. She is helpful and I am glad that she always is able to answer your questions and issues. We are here to help, and grateful that you ask for it. Thanks again for your business and kind words. "
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Rhonda Pinson

December 18, 2025

5  out of  5
rating by Rhonda Pinson
"Attention to our personal needs and lifestyle. Providing information about products that will benefit us in the long term."
We responded:
"Thank you for the kind words and sharing your experience with our office. we appreciate you choosing our office for these many, many years. Some of our first clients. We look forward to many more years of providing products that will benefit us in the long run. "
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SC Muhr

December 16, 2025

5  out of  5
rating by SC Muhr
"Angie has been fantastic to work with and has gone above board to help get our insurance lined up"
We responded:
"SC Muhr, Thank you for taking the time to recognize my team and Angie. I am excited she has been fantastic to work with and able to get your insurance in the Rapid City area set up. Welcome to the Black Hills. I look forward to working with you and thanks again for the kind words and great review. "
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Eric Eidem

December 3, 2025

5  out of  5
rating by Eric Eidem
"Scott Carlson has been our State Farm agent for nearly 25 years. We could not have asked for more from Scott and his staff! Thank you for the expertise and understanding for all this time!"
We responded:
"Eric, Thanks for sharing your experience with our office. It has been our honor to help you throughout the years. It has been so great to be part of your family for most of my agency career. We appreciate that you have stuck with us over the years. Thanks again for the review and sharing your experience. We look forward to many more years helping you. "
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Cele

November 27, 2025

5  out of  5
rating by Cele
"I met with Angie to compare the insurance prices that I currently have with the same policies with State Farm. Angie showed me policies for my home and vehicles with significant savings. I will be switching insurance companies soon. So thankful for the opportunity to save money. Angie was very proficient and personable."
We responded:
"Cele Thanks for taking the time to share your experience with Angie and my office. I am excited we were able to save you money and hope that we show you a better value. We are always here to help with your insurance and finical service needs. We are humbled that you made the switch to State Farm and our office. Thanks again for the feedback and 5 Star review. "
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Colton

November 24, 2025

5  out of  5
rating by Colton
"Julianna B. helped me set up insurance on a new car today, and I couldn't be happier. She was very kind, knowledgeable, and she made sure to help me choose the best coverage for my situation, along with applying several discounts. I've never had a bad experience with Scott Carlson's office or his staff, and I highly recommend them!"
We responded:
"Colton, Thank you for sharing your experience with our office and with Juli. I am so glad that she helped you choose the best coverage for your situation and explained the opportunities for discounts. I have appreciated your business over the years and it has been great to help you along the way. Thanks for sharing your recommendation and giving us a 5 Star review. "
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john herbison

November 21, 2025

5  out of  5
rating by john herbison
"What a Wonderful Group of People to work with. THANKS AGAIN"
We responded:
"Thanks for the kind words and great review. The entire team are here to help on your best and worst days. Thank you again for sharing your experience. "
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gordon tunks

November 4, 2025

5  out of  5
rating by gordon tunks
"Angie is fantastic and took great care of us!"
We responded:
"Mr. Tunks, Thank you for taking to share your experience with Angie at the Scott Carlson State Farm Agent office. It means a lot to hear that she took good care of you. I hope we are able to offer you a competitive price and the top notch service you deserve. Thanks again for taking the time to share your 5 Star review. "
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Scott Keyser

November 3, 2025

5  out of  5
rating by Scott Keyser
"Competitive rates, quick and easy."
We responded:
"Scott, Thank you so much for the great feedback. It has been great working with you over the years. I am glad my team makes things quick and easy for you. Our office have nothing to do with the rates, however its nice to be competitive. We strive to offer the best value for your insurance and financial services. Thanks again for the great review. "
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Kenneth Smith

October 28, 2025

5  out of  5
rating by Kenneth Smith
"Our agent, Angie is the best! She knows her stuff. She's fast, efficient and friendly. Felt like we had a new friend when we were finished."
We responded:
"Ken, Thanks for taking time to share your experience with our office and Angie. She is truly a Good Neighbor, and I am glad we treated you like a friend. I appreciate that you trust our office to take care of your insurance needs. Our office looks forward to helping you for years to come. Thanks again for taking the time to share your 5 star review. "
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Charmaigne Gibbs

October 25, 2025

5  out of  5
rating by Charmaigne Gibbs
"Shout out for Juli Bestgen! Always pleasant, kind and helpful! Thanks Scott for keeping her on."
We responded:
"Charmaigne, Thank you for taking the time to leave us a 5 Star Review. I appreciate the feedback. We will keep Juli around awhile, she always provides helpful customer service. We appreciate you trusting our office with you insurance needs over the years. Thanks again for sharing your experience with Juli and our office. "
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Terry Nordine

October 22, 2025

5  out of  5
rating by Terry Nordine
"As always you guys were great as d answered all my questions."
We responded:
"Terry, Thank you for the feedback. We are always here to answer your questions and help with your auto and home insurance. I am excited we are able to help you and your family. We appreciate the 5 Star review. "
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Abel Diaz

October 13, 2025

5  out of  5
rating by Abel Diaz
"Angie Tonderum was an incredible and knowledgeable insurance agent who helped us find the perfect balanced policy. I’m so grateful for her assistance. I feel confident in the choices we made, knowing that my wife and kids will be taken care of if anything happens. I wish I could give her more stars!"
We responded:
"Abel, Thanks for the great feedback about Angie Tonderum in my office. I am grateful that she was able to help, and your are confident that your family will be taken care of if something tragic happens. This is our #1 priority. Thanks for the 5 star review. "
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Karen Round

October 6, 2025

5  out of  5
rating by Karen Round
"Angie is awesome plus State Farm is awesome. They were there when I needed someone.Easy to talk with and get the updated services explained to you so you can make a good decision. Also let me know about Medicare"
We responded:
"Karen, Thank you for recognizing Angie for her hard work, she is pretty awesome. It is great that we were able to explain new services to you and hope we made Medicare a little more understandable. We appreciate that you have chosen State Farm and our office over the years. Thanks again for the kind words and the great review. "
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Keeryn Hare

October 3, 2025

5  out of  5
rating by Keeryn Hare
"Working with StateFarm has always been a joy! We have been insured with them for several years and they have done nothing but taken care of us. I truly appreciate having an agent that puts our needs first."
We responded:
"Keeryn, Thanks for the 5 Star review and the kind words. It has always been fun to work with your family. Thanks for sticking with us over the years, we do not take this for granted. Our team loves working with you. Thanks again for the kind words and we look forward to working with you in the future. "
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Deisirae Wieser

September 25, 2025

5  out of  5
rating by Deisirae Wieser
"Great friendly staff. Very knowledgeable and break it down to understand"
We responded:
"Thanks for the review, we appreciate it. I know you worked with Adam and Angie yesterday to review your account. I am glad that they were knowledgeable and took the time to help you understand your policies and discuss your Life Insurance. It is such an important product for your family if a tragedy happens. I'm proud you chose our office to be there for you. Thanks again for the kind words and great review. "
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Ashley Gullage

September 25, 2025

5  out of  5
rating by Ashley Gullage
"I have been with State Farm since I was 15 and learning to drive. Fast forward 20 years and I have my own policy and take it with me every time we move states being a military family. Angie was phenomenal and so kind. She switched our policies from Florida and made sure we had the coverage we wanted and needed for the new area. She is a great example of why I chose State Farm for my family all these years! Her knowledge and willingness to help is without comparison. Thank you State Farm!"
We responded:
"Ashley, Thank you for being a military family, we honor your family for the sacrifices you make for our country. I am honored your chose our office, and State Farm for all these years to follow you from place to place. Thanks for sharing your experience with Angie on my team. We all work hard to make your experience with our office first class. Welcome to South Dakota and the Black Hills. Thanks again for the kind words and great review. "
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David Bamburg

September 24, 2025

5  out of  5
rating by David Bamburg
"Angie was awesome. Showed us all possibilities with changing our homeowners insurance back to Statefarm. Now making it happen."
We responded:
"David, Thanks for the feedback, we appreciate it. I have appreciated your trust in our office and State Farm over the years, and I am excited that we are going to earn your homeowners insurance back. I am glad to know that Angie was awesome. All of my team work hard and strive to be awesome every day. Thanks again for taking the time to give us a 5 Star Review. "
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Russell Merma

September 15, 2025

5  out of  5
rating by Russell Merma
"Everything was perfect! Angie did an awesome job hearing and very professional"
We responded:
"Russell, Thanks for the kind words about our office and Angie. I am glad to hear that she was very professional. Welcome to State Farm and our office, I hope to meet you soon. "
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Jim Moore

September 13, 2025

5  out of  5
rating by Jim Moore
"Angie Tonderum and Scott Carlson at State Farm helped us completely understand both our home and auto plans answering all ours questions. We would recommend this group to anyone considering obtaining or changing insurances. Jim and Hans Moore"
We responded:
"Thanks for sharing your experience with our office and Angie specifically. I am glad we were able to explain your home and auto insurance and answered your questions. We try and make the complex more simple. We appreciate that you took the time to give us a review and that you would recommend State Farm and our office. "
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David King

September 3, 2025

5  out of  5
rating by David King
"We looked over our multiple insurances to make sure that we are covered in the event of an accident or weather catastrophe. The process went very smoothly and the agent was able to meet us at our convenience. Very happy with our insurance and agent. They are always there and helpful when you need them"
We responded:
"Thank you for taking the time to recognize our office, this means a lot. It has been great to work with you and your family for over 10 years and know that you are happy with us. I am glad the review process went smoothly and we were able to review your account to be sure you were covered. We appreciate that you choose our office and State Farm to protect your family. Thanks again for taking the time to share your experience. "
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Darryl Shaw

August 20, 2025

5  out of  5
rating by Darryl Shaw
"From the first day I walked into the State Farm office I was treated with respect and I felt like I was the customer. We set an appointment I arrived on time out of respect for them and the staff from the desk to the agent was amazing. Listen to my long life story to give them the information they needed to give me the best quote on insurance. Thank you Julie and Angie you gave me a little more faith in the insurance business."
We responded:
"Thank you for taking the time to recognize our team. I am glad to hear that Juli and Angie were able to give you a little faith in the insurance business. We always strive to treat our customers with respect and like you are a part of the family, not just a customer or a number. Thanks for the great review and taking the time to share your experience. "
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Jed Windjue

August 18, 2025

5  out of  5
rating by Jed Windjue
"Scott and his Agency are very friendly and professional. I've used their services for years and wouldn't want to have anyone else on my side!"
We responded:
"Thanks for the review Jed, we appreciate it. It has been great helping out your family. I am glad you allow my team to have your back when you need us. Thanks again for taking the time to share your experience. "
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Alexis Dike

August 15, 2025

5  out of  5
rating by Alexis Dike
"Amazing customer service, they were super helpful with all of my questions after I had an accident. 10 out of 10 recommend."
We responded:
"Alexis, Wow, thanks for the review. I am so glad you are happy with our customer service, and the fact you got all of your questions answered after your claim. 10 out of 10 recommendation from you is humbling for us. We appreciate that you took the time to share your experience, and look forward to helping you with your insurance and financial services in the future."